Frequently Asked Questions

We repair a wide range of smartphones, tablets, laptops and electronic devices. If your device is damaged and out of warranty, we can diagnose the problem and recommend the appropriate repair.

Yes. Liquid damage is one of our specialities. We can diagnose and attempt to restore devices damaged by water, coffee, juice and other liquids. The success of the repair depends on the extent of the damage and the condition of the internal components.

Yes. We can repair or replace the Home Button on supported iPhone models. Please note that after certain Home Button repairs, Touch ID / fingerprint functionality may no longer work.

Yes. We can repair Face ID-related faults on supported iPhone models. In some cases, we can also repair or replace relevant Face ID connectors and components.

Yes. We repair cracked, broken and damaged screens on many smartphones, tablets and supported devices. We will inspect your device and recommend the most suitable replacement.

Yes. We can diagnose charging ports, poor connections, charging failures and related hardware faults.

You can hand your device in at one of our offices, send it to us by post, or use our pickup service. We can collect your device within a 25 km radius of Copenhagen. Pickups outside this area may involve an additional charge.

An appointment may not always be necessary. However, contacting us before visiting is recommended, especially if your repair requires a specific part or specialist service.

Yes. We offer device collection within a 25 km radius of Copenhagen. Additional charges may apply outside this area.

Some repairs can be completed in as little as 10 minutes after receiving the device, depending on the repair and availability of parts. Most standard repairs are completed within approximately 30 minutes.

Many common repairs can be completed while you wait. Repair times depend on the fault, device model, parts availability and whether additional diagnostics are required.

On the rare occasion that we cannot repair your device, we will contact you and explain the situation. Your device will then be returned to you.

Every repair is different. The final price depends on the time required, type of fault, device model and replacement parts required. Until we inspect the device, it may not be possible to determine the exact repair cost.

Our repair estimate normally includes the required replacement parts and labour. If additional faults are discovered during diagnosis, we will inform you before carrying out additional work.

Yes. If additional repairs or parts are required beyond the original estimate, we will contact you before proceeding.

We use genuine parts where available. When genuine parts are not available, we source high-quality OEM parts from reputable manufacturers. A+++ quality parts may also be available depending on the device and repair.

Where multiple quality options are available, we can explain the differences and available choices before the repair is carried out.

Yes. We provide a 2-year warranty on eligible repairs using OEM-quality parts and a 6-month warranty on eligible repairs using A+++ quality parts. Warranty coverage does not apply to subsequent physical or liquid damage.

Warranty conditions vary between manufacturers and insurance providers. If your device has already suffered physical or liquid damage, existing protection may not cover that damage. We recommend checking your specific warranty or insurance terms.

Yes. We strongly recommend making a backup before handing over your device. Although most repairs do not require data deletion, we cannot guarantee that data will remain intact in every repair situation.

Bring it to us for diagnosis. A device that does not turn on may still be repairable. We will inspect the device and identify the likely cause of the problem.

Yes. We can inspect the device and identify the likely fault. Once we understand the problem, we can explain the repair options and estimated cost.